TERMS OF USE
1)Company: Matri Kala Private Limited
2) DEFINITIONS
Please read these Terms carefully before you use the website www.matrikala.com or any Service offered by through the website. These terms control the relationship between Matri Kala Private Limited and you.
3)Registration
3.1 By registering & using Matri Kala Private Limited services, user is bound to provide true, and accurate information, as sought at the time of signing and from time to time where it is voluntary. Matri Kala Private Limited does not verify or controls the accuracy of the information provided by the users.
3.2 Matri Kala Private Limited collects information which includes your name, contact details (such as phone number, email address and address), etc., provided at the time of registering with for our Service.
3.3 When you visit our Website, usage data is collected automatically through the Website . Matri Kala Private Limited use this data to adjust the Website enhance the features of our Products and Services.
4)GENERAL
4a.1 All services are made and content accepted by user are subject to these Terms. These Terms shall apply to all services in precedence over any other printed terms and conditions, including any appearing on the stationery or correspondence.
4a.2 All users comply with these Terms and furthermore the user indemnifies MATRI KALA PRIVATE LIMITED against all claims, costs, damages and judgments awarded against or incurred or paid by MATRI KALA PRIVATE LIMITED as a result of or in connection with a claim made by anyone.
4a.3 MATRI KALA PRIVATE LIMITED shall provide Customers to Register themselves and to buy products that are offered in the website www.matrikala.com.
4a.4 No waiver by MATRI KALA PRIVATE LIMITED of any breach of these Terms by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.
4a.5 If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected thereby.
4b Accessing your personal information
In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional.
Refund Policy
Product delivery depends on number of factors and there is no guarantee and Matri Kala Private Limited will hold right to cancel a service request by issuing refund.
For Cancelled or returned order/s, refund will be processed within 7 to 10 working days only after sending a video of the damaged product or any defects in the product.
In case of any discrepancy please write to us at - returns@momskrafts.com
6 Ownership
6.1 INTELLECTUAL PROPERTY
The format and content included on the web site, including logo, graphics, button icons, video, audio, digital data, text and software is the property of MATRI KALA PRIVATE LIMITED and is protected by Indian and international Intellectual & copyright and authors' right.
All rights are reserved in relation to any trademarks registered and unregistered licensed or owned by MATRI KALA PRIVATE LIMITED which exist on website.
Web site or application or any part of web site should not be copied, downloaded or sold or otherwise used for any commercial / Non commercial purpose without express written consent of MATRI KALA PRIVATE LIMITED .
6.2 You acknowledge and agree that the website , the Services, including without limitation any content available on the website and all trademarks, service marks and trade names and other intellectual property rights associated therewith are, and will remain, the property of MATRI KALA PRIVATE LIMITED and its licensors, as applicable. All content related to MATRI KALA PRIVATE LIMITED business activities embedded in the Application, including any text, graphics, logos, button icons, images, audio clips and software, is the exclusive property of MATRI KALA PRIVATE LIMITED or its licensors and is protected by applicable laws. The compilation (meaning the collection, arrangement and assembly) of any and all content on the Application and Services is also the exclusive property of the MATRI KALA PRIVATE LIMITED and is protected by applicable laws.
6.3 All software used on the website / application and the Services is the property of MATRI KALA PRIVATE LIMITED or its licensors / software suppliers and protected by Indian and international copyright laws. Any use except as specifically permitted under these Terms, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on the Application or the Services is strictly prohibited.
6.4 All MATRI KALA PRIVATE LIMITED graphics, logos and service names are trademarks of the Matri Kala Private Limited pvt ltd., or its affiliates. Matri Kala is brand name of Matri Kala Private Limited, trademarks should not be used in connection with any product or service that is not MATRI KALA PRIVATE LIMITED 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MATRI KALA PRIVATE LIMITED . The logos and trademarks of third parties on the Application belong to respective third parties and MATRI KALA PRIVATE LIMITED has no connection whatsoever with such third parties.
6.5 We do not claim ownership to your User Generated Content; however, you grant us a non-exclusive, sublicensable, irrevocable and royalty-free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, adapt, translate, create derivative works based upon, publicly perform, make available and otherwise exploit such User Generated Content, in whole or in part, in all media formats and channels now known or hereafter devised, in any number of copies and without limit as to time, manner and frequency of use, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any other person or entity.
7. Disclaimer of Warranties
You expressly acknowledge and agree that, to the maximum extent permitted by applicable law, your use of the application or services is at your sole risk and discretion.
The application is licensed to you "as-is," "with all faults," and "as available." you bear the risk of using it. MATRI KALA PRIVATE LIMITED and/ or its affiliates gives no express warranties, guarantees, or conditions under or in relation to the application or services. MATRI KALA PRIVATE LIMITED and/ or its affiliates exclude any implied warranties or conditions, including those of merchantability, fitness for a particular purpose and noninfringement.
MATRI KALA PRIVATE LIMITED makes no warranty against and will not be liable or responsible for: (a) use of any content posted, transmitted, or otherwise made available through the services; (b) failure, suspension or withdrawal of all or part of the service at any time; (c) functional, uninterrupted, error-free or bug-free delivery of the services; (d) security, reliability or timeliness of the services. Any content or material downloaded through your use of the services is at your own discretion and risk and you will be solely responsible for any damage or loss of data occurring on your device or any other loss or damages of any kind resulting from the download and use of the services
Whilst MATRI KALA PRIVATE LIMITED will undertake all reasonable efforts and due diligence to ensure security and integrity, MATRI KALA PRIVATE LIMITED will, in particular, not be liable for the following: delay or errors in transmission and/ or storage of information to or through MATRI KALA PRIVATE LIMITED that might occur from time to time intrusion, distortion, loss or forgery of data, etc due to act of any third party, failure of any software used by us or any other act beyond our reasonable control.
You will be liable for any consequences whatsoever resulting from anything transmitted or caused to be transmitted by you, to or through the services.
8. Limitation of Liability
To the maximum extent permitted by applicable laws, under no circumstance will MATRI KALA PRIVATE LIMITED or its affiliates, their respective directors, employees or agents be liable to you or any third party for personal injury, or any special, incidental, indirect, punitive or consequential damages whatsoever, including, but not limited to, damages for loss of profits or revenues, goodwill, failure to transmit or receive any data, loss of confidential information, business interruption, loss of privacy, corruption or loss of data, failure to receive or backup your data (or archived data), for any cause of action, including contract, tort (including negligence) or otherwise and any other loss whatsoever arising out of or in any way arising from or related to the use of website or following a failure, suspension or withdrawal of all or part of the Application at any time, any third party content, software or functions used in connection with the Application even if MATRI KALA PRIVATE LIMITED or any or all of its agents have been advised of the possibility of such damages. Not withstanding anything to the contrary, our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to the amount paid by you, if any, for using any Services giving rise to the cause of action or Rupees one thousand only (Rs. 1000), whichever is lesser.
9. Modifications
MATRI KALA PRIVATE LIMITED reserves the right at any time and from time to time to interrupt, restrict, modify or discontinue, temporarily or permanently, Application (or any part thereof) or any Services without any cause and/or without any notice to you. You agree that MATRI KALA PRIVATE LIMITED and it’s affiliates will not be liable to you or to any third party for any modification, suspension or discontinuance of the Application or Services.
10. Indemnification
10.1 (meaning Indemnify. v. to guarantee against any loss which another might suffer. Example: two parties settle a dispute over a contract, and one of them may agree to pay any claims which may arise from the contract, holding the other harmless).
10.2 You agree to indemnify, defend and hold harmless MATRI KALA PRIVATE LIMITED , its subsidiaries, affiliates and agents and each of their respective officers, directors, employees, successors and assigns from and against any claim, proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's fees) of any kind arising out of: (i) your access to or use of the website / application and Services; (ii) any breach of these Terms; (iii) your violation of the rights of a third party, including but not limited to infringement of any intellectual property, proprietary right or trade secret of any person or entity, or of any privacy or consumer protection right that is implicated herein; (iv) any violation of law or contractual obligation and any claims, demands, notices pursuant to such violation; (v) your negligence or misconduct. These obligations will survive termination of these Terms.
11. Force Majeure
(meaning: A Force Majeure clause (French for "superior force") is a contract provision that allows a party to suspend or terminate the performance of its obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.) MATRI KALA PRIVATE LIMITED will not be liable to you for any eventuality caused directly or indirectly by any act of God, wars (declared or undeclared), insurrections, acts of terrorism, medical emergency, acts of governments or boycotts, lockouts and other civil unrest, or any act of similar nature beyond MATRI KALA PRIVATE LIMITED 's reasonable control.
12. Communications
MATRI KALA PRIVATE LIMITED may communicate with you through e-mail, SMS, telephone, by posting notifications on the Application (including push notifications) or any other means of communication. By using the Application, you consent to receive such communications from MATRI KALA PRIVATE LIMITED in relation to the Services, your account information or any updates/ changes to the Application/ Services and/ or other promotional or marketing communications from MATRI KALA PRIVATE LIMITED .
13. Amendments to this Agreement
Please review these terms regularly. We may in our sole discretion modify or amend these Terms from time to time without any prior notice. Your use of the Application or Services upon publication of such modified or amended terms will constitute your deemed acceptance to the modified or amended Terms.
14. Entire Agreement
You agree that these Terms read with the terms of the Privacy Policy and/or any other terms/ policies relating to the Application and/or Services posted by MATRI KALA PRIVATE LIMITED on the Application will constitute the complete agreement between you and MATRI KALA PRIVATE LIMITED and supersedes any and all proposals, representations or prior agreements, oral or written, and any other communications between you and MATRI KALA PRIVATE LIMITED relating to the subject matter of these Terms.
15. Severability
If one or more provisions of these Terms are held to be unenforceable under applicable law(s), the remainder of these Terms will be valid and enforceable.
16. Waiver
If you breach these Terms and MATRI KALA PRIVATE LIMITED takes no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
17. Right to Take down
You understand and agree that MATRI KALA PRIVATE LIMITED may takedown, delete or remove any content available on the Application in its sole discretion, without any notice to you, for any reason whatsoever including on account of your violation of these Terms or if required in accordance with applicable law (including but not limited to the Information Technology Act, 2000).
18. Platform Services
18.1 Your use of MATRI KALA PRIVATE LIMITED ’s Platform Services or any part of thereof, is governed by the following terms (“Platform Services Terms”) in addition to the Terms. Platform Services include but are not limited to Feeds, Reminders, updates, new event announcement are made available through the website.
18.2 Any capitalized term which has not been defined in these Platform Services Terms shall have the meaning to them in the MATRI KALA PRIVATE LIMITED ’s Terms of Service.
19. Copyright Notice
If you believe in good faith that any content displayed or transmitted through the Application infringes your copyright, you may reach us at Chinmayee.sahoo@momskrafts.com
20. Governing Law and Arbitration
20.1. These Terms are governed by and shall be construed in accordance with the contact law, Information Technology Act 2000, 2008 & further rules & other laws of India without respect to its conflict of laws’ provisions.
20.2. Disputes, if any, shall be attempted to be resolved amicably. Unresolved disputes shall be referred to an independent, sole arbitrator in Bangalore appointed by Company in accordance with the procedure established by the Arbitration and Conciliation Act, 1996. Subject to the foregoing, you hereby consent to the exclusive jurisdiction of the Courts in Bangalore Urban District.
RETURNS AND REFUNDS
Rules for Return:
1) With in 15 Days of Delivery
2) Package Opening Video is Mandatory
3) Please preserve Original Packaging and return in Original Packaging
4) We will validate your Images and Video and if accepted our shipping partner will pickup the Item and deliver a replacement
a) The delivery can happen either at the time of taking return or post return receipt of the item
4) In case a replacement is not possible refund will be issued to original payment account / instrument post receipt and verification of the item. (Post Issue banks usually takes 5 to 7 days to process and amount to reflect in the account )
5) Certain Items are not returnable and will be marked clearly in the Item Details.
6) Returns may be denied if after inspection of returned item it is found that it is damaged post delivery or has been used
For Grievances on return please write tosupport@matrikala.com
ORDER CANCELLATION/MODIFICATION
If you decide to cancel or modify your order, please write to us at support@matrikala.com as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
SHIPPING AND DELIVERY
Shipping Rates depends on the Weight and Size of the Package with Flat rate all over India.
There is Free Shipping on certain Items and locations, based on your delivery Pin Code this will be calculated automatically and visible before payment.
There are also expedited delivery available and based on your selection the rate will be visible. Expedited Shipping reaches earlier.
Shipping is done through our Shipping Partner.
Local: 1-2 business days
Normal: 4 - 7 business days
Expedited: 2 - 5 business days
DUTIES AND INTERNATIONAL FEES
Deliveries to countries outside the India may incur duties, taxes, or charges that are not included in the total price displayed. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.
DATA PROTECTION & PRIVACY POLICY
Please read our Privacy Policy to understand our best practices which governs your use of the Website/Application. Any information (including your personal information and/or sensitive personal data or information) provided by you on the Application will be collected, stored, processed, transferred or shared by us in accordance with our Privacy Policy. These Terms are deemed to incorporate the Privacy Policy posted on this Site and accessible/embedded in the Application.
- Information Collection
"Personally Identifiable Information" means any information that either on its own or when combined with certain other information can identify an individual and for the purpose of this Privacy Policy.
Matri Kala Private Limited operating with brand Matrikala and Mom’s Anachal will obtain the following types of information from or concerning you, your mobile device or your computer system which may include personal information that can be used to identify you as specified below:
User Provided Information: You provide certain Personally Identifiable Information, including but not limited to your mobile phone number, name etc. you hereby agree to provide Matri Kala Private Limited a right to use such information for providing Services and also warrant that you have all requisite rights in your favor to share this information with Matri Kala Private Limited. To ensure a better user experience.
Matri Kala Private Limited may receive data whenever you connect log in to the website through www.matrikala.com . This may include date and time you use the application, the web address, IP address information, browser and if you are logged into the website www.matrikala.com .
- Storage of information
- Security of Personal Information
- Cookies
- Use of Information
- Passwords and account security
- Choice/Opt-Out
- Security Precautions
- Your Conduct
- Sharing Personally Identifiable Information
- Others
When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform
We may collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us or chat with us on live chat. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send you offers based on your previous orders and your interests.
Such measures may include, where appropriate, the use of firewalls, secure server facilities, implementing proper access rights management systems and processes, careful selection of processors, standard authentication and encryption policies for our servers and other technically and commercially reasonable measures.
Using unsecured or other unprotected networks to send messages and use of other features through the its website is not recommended. If Matri Kala Private Limited learns of a security breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. The use of cookies is very common on the Internet. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our Website. These types of cookies allow you to log in without having to type your log - in name each time (only your password is needed). We may also use such cookies to display an advertisement to you while you are on the Website.
Matri Kala Private Limited may use cookies and other technologies such as web beacons, web storage, unique advertising identifiers to collect information about your use of our Services and your device.
We may collect location data for use in the improvement of Services and users may also voluntarily share their location.
Further, we may also store information relating account details, location tag. If the recipient can be messaged via the Application, the message is delivered to that recipient via data service routed through our servers. Any messages that are undelivered are held on the Matri Kala Private Limited servers until they can be delivered or for a period of 30 days whichever is earlier. Messages and files that are sent through the Service temporarily reside on our servers for a short period of time until delivery of such messages or files to the intended recipient is complete. We may use third party servers having industry standard security measures to provide you the Services.
Matri Kala Private Limited may retain date and time stamp information associated with successfully delivered messages, the Matri Kala Private Limited members involved in the messages and any other meta-data associated with your use of our Services as well as any other information which is legally compelled to collect in accordance with retention policies applicable under Indian law.
We store your latest search of articles in our website and other information to serve you better with required updates and for promotional activities.
We do not sell your personally Identifiable Information that we collect with any third parties for use for commercial, advertising and or similar marketing purposes without your consent.
You agree and understand that you are responsible to us and to third parties for maintaining the confidentiality of passwords associated with any account you use to access the Service. You will be solely responsible for all activities that occur under your account. We will take due care to ensure the confidentiality of your credentials. You agree and acknowledge that in the very unlikely event of your credentials becoming known to a third party on account of an intrusion into our data base, we shall not be made liable for the resulting damages. If you become aware of any unauthorized use of your password or of your account, you agree to notify the concerned officials immediately.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
(a) You represent and warrant that: (i) your use of the website or the Services will be solely for purposes that are permitted by these Terms; (iii) you will provide true and accurate information about yourself (including your mobile phone number and other numbers in your address book) for use of the Application or the Services; (iv) your use of the Application or the Services will at all times comply with applicable laws.
We may share Your Personally Identifiable Information and Contents to:
- To provide you with relevant content, Services or advertisements in accordance with your usage of the Application and any other information available with us.
- To verify your identity.
- To allow you to use your account on multiple devices;
- To monitor, detect and deter unauthorized or fraudulent use of, or abuse of, Services to improve and/or optimize the Services;
- To enable us to provide customer support, and to respond effectively to your inquiries and claims;
- To conduct user surveys;
- To provide you with information regarding new Services;
- To measure the effectiveness of advertisements that we place on the Internet or in other media;
- To notify you of any other important information regarding Services, if necessary;
- To aggregate anonymized statistical data regarding Services; and
- To comply with applicable laws or legal obligations.
- We may disclose your information for law enforcement if needed.
If we provide you with more specific purposes of use either at the time, we ask you to provide your personal information or through other means, then such notice will take precedence.
We collect and store your service usage and transactional information in order to enable you to view certain details of all your transactions usage which have been made using our Services, to provide you uninterrupted and satisfactory Services, to administer our relationship with you, to comply with any statutory or regulatory requirement, to monitor your use of our Services for the purposes of ensuring compliance with our user rules.
You agree that Matri Kala Private Limited has the right to monitor the Application electronically from time to time and to disclose information as may be necessary to satisfy any law, regulation or other governmental request, to operate the Application properly for justified purposes that are relevant for the features and functionalities of the Application and Services opted by You, or to protect itself or its subscribers. We may transfer Your Personally Identifiable Information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in case it is necessary for providing services to you in connection with Application/services. Except with your consent including under this Agreement for specified purposes, we will not disclose any Personally Identifiable Information to any third party expect for the purpose of providing you Services. We will cooperate with the appropriate law enforcement authorities in investigating claims of illegal activity.
If you do not agree with any of the Terms including our Privacy Policy, you may delete your account or not access. Upon deletion of your account, Your Personally Identifiable Information and any associated Contents, except to the extent required to be retained under applicable law, will be deleted from our servers.
In the interest of protecting your privacy and for security measures, we ensure to take reasonable steps to identify and authorize you before registering your information and granting you use of the application. Upon use of the Application or the Services, you authorize us to contact you regarding any promotions / notifications pertaining to our services, notwithstanding that your number may be registered in the respective do not call Registry in your jurisdiction.
- Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Sumita Roy
Address: Matri Kala Private Limited.
Phone: 8105840134
E-mail: sumita.roy@momskrafts.com
Time: Mon to Sat (9:00 to 18:00)
Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website or App.
By mere use of the Website / app, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
COOKIES
This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences
www.adroll.com/about/privacy#optpolicy
www.networkadvertising.org/choices
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
NEWSLETTER
If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
FINAL DISCLAIMER
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.